Legal notice
LEGAL NOTICE
Official Legal Information & Website Disclaimer
Effective Date: 30 October 2026
Website: www.qbay.lk
This Legal Notice provides important information regarding the ownership, management, operation, intellectual property, responsibilities, and legal conditions applicable to the QBAY.LK website and its related online marketplace services.
🏢 1. Company Information
Legal Company Name: QBAY (PVT) LTD
Trading Name: QBAY.LK
Company Registration Number: PV00270724
Country: Sri Lanka
Website: https://www.qbay.lk
Contact: Through the official contact channels published on QBAY.LK.
🌐 2. Website Ownership & Operation
QBAY.LK is an online shopping platform owned and managed by QBAY (PVT) LTD, Sri Lanka.
The website offers online shopping, product information, order processing, seller marketplace facilities, customer support, and related e-commerce services.
QBAY (PVT) LTD reserves the right to modify, suspend, restrict, improve, or discontinue any website feature or service where reasonably necessary, subject to applicable laws and existing customer obligations.
🛍️ 3. Online Marketplace & Third-Party Sellers
QBAY.LK may operate as a multi-vendor marketplace where products are offered by QBAY and independent third-party sellers.
Independent sellers are responsible for the accuracy of their product information, lawful product sourcing, authenticity, packaging, fulfilment, and applicable product warranties.
QBAY may facilitate order processing, payment coordination, customer communication, delivery arrangements, and dispute resolution.
QBAY may investigate or restrict seller listings, suspend seller access, and take appropriate action where marketplace policies or applicable laws are violated.
Nothing in this section excludes responsibilities that QBAY may have under applicable consumer protection or other mandatory laws.
📸 4. Product Information & Images
QBAY makes reasonable efforts to present accurate product descriptions, images, specifications, availability, and pricing.
However, product packaging, colour appearance, design details, and presentation may vary due to manufacturer changes, screen settings, photography, or product updates.
Product images may be illustrative. Customers should review the product description, specifications, and relevant seller information before ordering.
Where material product information is incorrect, QBAY will address the matter in accordance with applicable law and relevant customer policies.
©️ 5. Intellectual Property Rights
Unless otherwise indicated, the QBAY.LK name, original website content, graphics, layouts, original promotional materials, and other proprietary assets belong to QBAY (PVT) LTD or are used under appropriate authorization.
Unauthorized reproduction, redistribution, commercial exploitation, impersonation, or misleading use of QBAY proprietary content is prohibited.
Third-party trademarks, brand names, product images, and logos remain the property of their respective owners.
The appearance of third-party brands on QBAY.LK does not automatically imply sponsorship, endorsement, or direct affiliation.
🛡️ 6. Limitation of Liability
QBAY takes reasonable steps to maintain website functionality, security, accurate information, and reliable shopping services.
However, uninterrupted access, error-free operation, and the availability of every product or service cannot be guaranteed.
To the maximum extent permitted by applicable law, QBAY shall not be responsible for indirect or consequential losses arising solely from temporary website interruptions, external network failures, third-party service disruptions, or circumstances beyond its reasonable control.
No provision of this Legal Notice excludes or restricts liability that cannot lawfully be excluded, including mandatory consumer rights and applicable statutory remedies.
🔗 7. External Websites & Third-Party Services
QBAY.LK may contain links to external websites, payment providers, delivery partners, and independent services.
Such services may operate under their own terms, privacy policies, and operational practices.
QBAY does not control all external content and is not responsible for independently operated third-party websites, except where responsibility arises under applicable law.
🔐 8. Privacy & Data Protection
QBAY respects customer privacy and seeks to handle personal information responsibly.
Personal information collected through the website may be processed for order fulfilment, customer service, payments, deliveries, fraud prevention, legal compliance, and other purposes described in our Privacy Policy.
Data handling is subject to applicable Sri Lankan laws and relevant legal obligations as they come into force.
For more information, please review our Privacy Policy.
💳 9. Orders, Payments & Refunds
Purchases made through QBAY.LK are governed by the applicable product information, checkout conditions, and published customer policies.
QBAY may verify orders, investigate suspected fraud, request necessary confirmation, or decline transactions where permitted by law and justified by legitimate business or security reasons.
Returns, refunds, cancellations, and warranty claims are handled according to the applicable policy and mandatory legal requirements.
🚚 10. Shipping & Delivery
Shipping services may be provided directly by QBAY, independent sellers, or approved delivery partners.
Estimated delivery periods may depend on product availability, destination, courier operations, weather, and other logistical conditions.
QBAY will make reasonable efforts to communicate relevant delays and resolve delivery-related concerns.
Delivery commitments and remedies remain subject to applicable laws and the published Shipping Policy.
⚠️ 11. Prohibited Website Activities
Users must not engage in fraudulent purchases, unauthorized account access, harmful interference, intellectual property infringement, impersonation, or other unlawful activities.
QBAY reserves the right to investigate suspicious activities and take proportionate action, including restricting accounts, cancelling fraudulent transactions where lawful, and referring serious violations to competent authorities.
⚖️ 12. Applicable Law & Jurisdiction
This Legal Notice is governed by the applicable laws of the Democratic Socialist Republic of Sri Lanka.
Any dispute arising in connection with the website shall be addressed through applicable complaint procedures, lawful dispute resolution mechanisms, or courts of competent jurisdiction in Sri Lanka, subject to any mandatory rights or jurisdictional rules applicable to the parties.
📝 13. Amendments to This Legal Notice
QBAY may revise this Legal Notice to reflect changes in business operations, website services, legal requirements, or internal policies.
Material updates will be published on this page with a revised effective date where appropriate. Any changes will operate subject to applicable law and will not unlawfully remove rights already accrued.
📩 14. Legal Enquiries & Complaints
For copyright concerns, suspected violations, complaints, legal notices, or other enquiries regarding QBAY.LK, please contact QBAY (PVT) LTD through its officially published contact channels.
Company: QBAY (PVT) LTD
Website: www.qbay.lk
Registered Address: [INSERT COMPLETE REGISTERED OFFICE ADDRESS]
Customers are encouraged to provide relevant order details, supporting documentation, and a clear description of their concerns to support an efficient review.
✅ Consumer Rights Protection
Nothing in this Legal Notice is intended to waive, restrict, or override any non-excludable consumer rights or legal protections available under applicable Sri Lankan law.
QBAY.LK
Your Online Shopping Marketplace
© 2026 QBAY (PVT) LTD. All Rights Reserved.
Developed by Qbay Team | Owned & Managed by Qbay Private Limited.
