☎ Contact Information

We're Here to Help • Customer Care • Trusted Support

Last Updated: 30 October 2026

💚 Welcome to Qbay Customer Support

Thank you for choosing Qbay.lk, Sri Lanka's online shopping and multi-vendor marketplace operated by QBAY (PVT) LTD.

Our Customer Support Team is available to assist you with order enquiries, payments, shipping, delivery, returns, refunds, product information and marketplace-related concerns.

Please use our official communication channels below to contact us.

🏢 Official Company Information

Registered Business Name:
QBAY (PVT) LTD

Trading Name:
Qbay.lk

Business Type:
Online Shopping & Multi-Vendor Marketplace

Head Office:
260/A Cassim Road,
Kalmunai 32300,
Sri Lanka.

Official Website:
https://www.qbay.lk

📞 Our Contact Channels

🕒 Customer Support Working Hours

Our published telephone support hours are:

All times are Sri Lanka Standard Time (UTC+05:30). Working hours may change during public holidays or special circumstances.

Messages submitted outside operating hours may be reviewed during the next available support period.

📦 Order & Delivery Assistance

For questions about existing orders, please provide:

✓ Your Qbay.lk order number.

✓ The name used when placing the order.

✓ Your registered email or telephone number.

✓ A description of the issue.

✓ Relevant photographs or supporting information, if required.

For security purposes, we may verify account ownership before disclosing order-specific information or making changes.

We may coordinate with the relevant marketplace seller, courier or payment provider when investigating an order-related matter.

↩ Returns & Refund Enquiries

Customers wishing to return an eligible product should contact Qbay.lk through our official support channels.

📅 Standard Return Period: Change-of-mind return requests must be submitted within 7 calendar days after the customer or an authorised recipient receives the product.

📦 Product Condition: Standard returns are subject to eligibility requirements and may require inspection.

🚫 Customer-Caused Damage: Products damaged by customer misuse or negligence after delivery are generally not eligible for voluntary returns or refunds.

💳 Approved Refunds: Refund processing is normally initiated within approximately 14 calendar days after approval, subject to any applicable mandatory legal deadline.

Customers should obtain return instructions before sending products back. Please do not assume that our head office is an authorised return receiving location.

These conditions do not restrict mandatory statutory remedies for defective or incorrectly supplied products.

🏪 Marketplace Seller Support

Qbay.lk operates a multi-vendor marketplace connecting customers and independent sellers.

Existing sellers and prospective business partners may contact our support team regarding:

✓ Marketplace registration and onboarding.

✓ Product listings and inventory concerns.

✓ Order fulfilment and shipping questions.

✓ Seller account or technical problems.

✓ Marketplace rules, customer complaints and policy enquiries.

✓ Business partnerships and general commercial enquiries.

Please clearly mention "Seller Support" or "Business Enquiry" in your email subject.

📍 Head Office & Correspondence

QBAY (PVT) LTD
260/A Cassim Road,
Kalmunai 32300,
Sri Lanka.

This address is provided for official business correspondence and location information.

For in-person enquiries, product returns, warranty inspections or parcel drop-offs, customers should contact Qbay.lk in advance to confirm the appropriate location and arrangements.

Unannounced delivery of returned products to the head office is not automatically accepted as an authorised return.

🔐 Official Communication & Security Notice

To protect customers against scams and unauthorised transactions, please use only the official Qbay.lk website and recognised support channels.

🚫 Never disclose passwords, payment PINs, one-time passwords (OTPs) or online banking login credentials to anyone claiming to represent Qbay.lk.

🚫 Do not transfer money to unverified personal accounts based on unsolicited messages.

✅ Verify suspicious payment requests, order notifications or delivery messages with our official customer support team.

✅ Qbay.lk may request reasonable identification details to verify an order or prevent fraud.

Customer information is handled in accordance with our Privacy Policy and applicable data protection requirements.

💬 Complaints, Feedback & Suggestions

We welcome customer feedback, suggestions and reports of problems relating to Qbay.lk products or services.

When submitting a complaint, please include a clear description, relevant order details and supporting evidence where available.

We may investigate the matter internally or with the relevant seller, courier or payment provider before communicating an outcome.

Response and investigation times depend on the nature and complexity of the enquiry.

Nothing in this contact procedure prevents customers from exercising their rights under applicable Sri Lankan consumer protection laws.

📚 Helpful Information

↩ Return & Refund Policy

🚚 Shipping & Delivery Policy

🔐 Privacy Policy

⚖ Terms of Service

✉ Customer Support

We're Always Happy to Help!

Your shopping experience matters to us. Reach out through our official channels whenever you need assistance.

QBAY (PVT) LTD

☎ +94 67 22 22 279

✉ support@qbay.lk

🌐 www.qbay.lk

🛍 Qbay.lk – Shop With Confidence

© 2026 QBAY (PVT) LTD. All Rights Reserved.

Developed by Qbay Team | Owned & Managed by Qbay Private Limited.