About
We believe online shopping should lead to long-lasting value — not waste. That’s our commitment.
At Qbay.lk, we want every purchase to truly matter. Today, the world faces a growing throw-away culture where items are used briefly and then discarded. We are here to change that mindset. We carefully select products that are built to last, deliver real purpose, and offer ongoing value to customers. From quality standards to responsible packaging and reliable customer support, we focus on sustainability at every step. When you shop with us, you’re not just buying something online — you’re choosing smarter, longer-lasting, and more responsible consumption. Your trust inspires us to keep improving the way Sri Lanka shops.
Eco System Design Principles
Products, processes, and services must minimize waste, reduce impact, and support long-term environmental balance.
Comfortable
Your comfort matters to us. We ensure every purchase brings peace of mind, convenience, and a happy experience from start to finish.
Price transparency
We clearly display prices, offers, and delivery costs upfront, so you always know exactly what you’re paying for.
Customer Satisfaction
We work hard to ensure every purchase brings confidence, comfort, and joy — from checkout to delivery.
Sustainability
We support responsible shopping and products that last longer, reducing waste and protecting our environment.
“We are different. We believe in transparency and recognised external certification.”
Mohamed Sarfan
Inspired to create a shop where the back
At Qbay.lk, we believe every order should feel rewarding. We focus on quality products, trusted service, and fair pricing to make online shopping more comfortable and reliable for everyone. Our commitment is to deliver a smooth experience, quick support, and items that truly add value to your life — not just fill a cart. Shopping with us means choosing joy, trust, and durability in every purchase.
Discover more in our FAQ
How long does it take to process an order?
How long does it take to process an order?
We process orders within 1–2 business days and deliver islandwide. You’ll be notified as soon as your parcel is on the way.
Do you ship internationally?
Do you ship internationally?
Yes, we ship internationally to selected countries. Shipping fees and delivery times will vary based on the destination. Please contact our support team for specific details.
What is your return policy?
What is your return policy?
We offer a 7-day return policy for eligible items. Products must be unused, in original packaging, and returned with proof of purchase. Once we receive and inspect the item, we will process your exchange or refund. Some product categories may have restrictions due to hygiene or safety reasons.
What is your goal?
What is your goal?
Our goal is to ensure customers feel confident, happy, and cared for with every purchase, while becoming Sri Lanka’s most trusted and innovative online marketplace. We focus on delivering quality products, fast and reliable service, fair pricing, and a seamless shopping experience powered by modern technology.