Natures Secrets Carrot Soft Facial Wash

📦 Delivery Options:

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  Standard Delivery: 2–5 business days (within Sri Lanka).
  
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  Express Delivery: 1–2 business days (selected areas only).
  
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  Cash on Delivery (COD) available for most orders.
  

🌍 International Shipping:

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  Available for selected products.
  
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  Delivery times vary by country (7–14 business days).
  
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  Customs duties and taxes may apply depending on destination.
  

📍 Order Tracking:

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  Once your order is shipped, you will receive a tracking number via SMS/Email.
  
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  You can track your package anytime on our website.
  

🚦 Shipping Policy:

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  Orders are processed within 24 hours (except weekends & holidays).
  
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  Free shipping on orders above Rs. X,XXX.
  
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  Shipping charges will be calculated at checkout.

✅ Returns Policy:

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  Items can be returned within 7 days of delivery.
  
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  Products must be unused, in original packaging, and with tags intact.
  
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  Non-returnable items: personal care, undergarments, and clearance sale items.
  
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  Refunds will be processed within 5–7 business days after we receive your return.
  

🔧 Warranty Policy:

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  Selected products come with a manufacturer or QBay warranty (duration mentioned on product page).
  
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  Warranty covers manufacturing defects only.
  
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  Damage caused by misuse, drops, water exposure, or unauthorized repairs is not covered.
  

📦 How to Request a Return/Warranty:

1. 
   Contact our support team via:
   
   📞 +94 78 80 80 806 | ✉️ support@qbay.lk
   
2. 
   Provide your order number & issue details.
   
3. 
   Our team will guide you through the return or warranty process.